Frequently Asked Questions

Frequently Asked Questions

1. First, check your spam or junk folder — sometimes confirmation emails land there.
   If you still don’t see your download within a few minutes, please contact us at community@lolagets85.shop, and we’ll make sure you’re taken care of right away.

2. What if I entered the wrong email address during checkout?

   No worries at all — it happens. Simply email us with your name and transaction confirmation (if available), and we’ll resend your files to the correct email address.

3. What devices can I use to read the EPUB file?

   The EPUB version is compatible with most e-readers, tablets, and mobile devices, including Apple Books, Kindle (via conversion), and other EPUB-supported apps.

4. What is the difference between the EPUB and PDF versions?

   The EPUB file is designed for flexible reading across devices and allows text to adjust to your screen. The PDF version maintains a fixed layout and is ideal for reference or desktop reading.

5. Is the digital journal printable?

   Yes. The digital journal can be printed for personal use. It is designed for reflection, prayer, and personal growth.

6. Can I share the digital files with a friend?

   All digital products are for personal use only. If someone you know would be encouraged by Blind Faith, please share the purchase link so they can get their own copy.

7. Are purchases refundable?

   Please see Store Policies for more detail.

   1. For digital downloads, since they are delivered instantly, purchases are non-refundable. However, if you experience any issues accessing your files, please reach out — we’re happy to help.

   2. For print products, we do not offer refunds. However, we are committed to ensuring you receive your book in good condition and will replace any damaged or defective items promptly.

   3. For any branded merchandise, all sales are final due to the limited nature of supply for these items. However, if your item arrives damaged or defective, please contact us within 5 calendar days of delivery at community@lolagets85.shop.

      1. Please include:
         • Your order number
         • A clear photo of the damaged item
         • A brief description of the issue

         If approved, a replacement item will be sent while supplies last. We do not issue refunds for merchandise purchases.